1. High-Pressure Sales Tactics

• Many insurance agents use aggressive sales techniques, pushing customers into buying policies they may not need or understand, creating distrust.

2. Lack of Transparency

• Agents sometimes avoid clearly explaining the terms, conditions, and fine print of policies, leading to confusion and a feeling of being misled.

3. Focus on Commissions

• Customers often feel that agents are more concerned about earning commissions than providing genuine financial advice, making the relationship feel transactional.

4. Complexity of Products

• Insurance products are often complicated, and if agents don’t simplify or explain them well, customers can feel overwhelmed and suspicious.

5. Mis-selling

• In some cases, agents mis-sell policies by over-promising returns or benefits, leading to mistrust when customers discover the reality later.

6. Unsolicited Cold Calls

• People receive unsolicited calls from agents trying to sell policies, which can be annoying and create a negative first impression.

7. Fear of Being Trapped

• Many fear they’ll be locked into long-term policies with high premiums that they cannot afford, based on the agent’s persuasion.

8. Bad Past Experiences

• Negative experiences with previous agents, such as miscommunication, delayed claims, or unmet promises, lead to skepticism.

9. Lack of Post-Sales Support

• Some agents disappear after the sale, offering little or no help with claims, renewals, or policy servicing, leading to a loss of trust.

10. Perceived Conflicts of Interest

• Clients feel that agents are more likely to suggest products from companies offering higher commissions rather than what’s best for the client.

At NexGenLife Solutions, we understand your pain points. We try our best to make our interaction a seamless one. Without any hassles, without any hidden agenda.